Global Operational Excellence Head - GCC - Retail

Exp in GCC set up of Retail Industry is must

Six sigma certification is must have

Key Accountabilities!

Strategic Leadership:

- Develop and implement the Operational Excellence strategy, with an end to end view of processes for the sub entities; aligned with business objectives.

- Establish and maintain operational standards, critical metrics, and service levels (where relevant) to ensure high-quality performance.

- Identify and prioritize transformation opportunities to improve efficiency, reduce costs, and enhance value creation.

Process Excellence & Optimization:

- Drive process mapping, reengineering, and standardization initiatives using Lean Six Sigma and other tried methodologies.

- Build scalable, efficient, and effective strategies across capabilities (e.g., Customer Operations, Asset Management, Supply Chain, Sales Enablement etc.).

- Work with process owners, operation excellence teams in business teams, Integration leads to eliminate waste and automate repetitive, manual tasks through digital tools.

Performance Management & Governance

Customer & Collaborator Engagement:

- Champion customer-centricity and ensure the voice of the customer is embedded in process design and service delivery.

- Serve as a change agent to drive adoption and engagement across the business units.

- Collaborate with internal and external customers to ensure alignment of improvement initiatives with business needs.

Qualifications, Competencies & Capabilities:

- Bachelors degree or equivalent experience in business, Engineering, Operations, or a related field; MBA or relevant masters degree preferred.

- 15+ years of shown experience in operations, transformation, or process quality, with at least 3+ years in a senior leadership role.

- Tried experience in creating positive business impact in shared services, GCC (Global Capability Centres), or centralized service environments.

- Lean Six Sigma Black Belt certification or equivalent required.

- Strong program and organizational change experience; PMP certification is a plus.

- Expertise in data-driven decision-making, performance analytics, and automation/digital tools (e.g., RPA, workflow platforms).