Global Head - Source To Pay/Operations

Job Description:

- Responsible for strategy development and deployment including OKR development, value analysis, CBN (3-year plan), and annual plans.

- Develops and implements process strategies, service design, and benchmarking standards.

- Accountable for 'change the business' activities such as transformation, experience enhancement, digitization, and decision intelligence.

- Manages zone-specific relationships through Zone Partners

- Accountable for governance and compliance working in collaboration with KHMS, internal audit and controls, and stakeholder/ supplier escalation management.

- Oversees customer journey mapping, process taxonomy, process design, innovation, and benchmarking, and business value delivery.

- Accountable to manage third-party BPO relationships through enforcing contracts, KPIs, and SLAs.

- Responsible for GBS expansion through business development, and execution of the business case.

- Responsible for talent management across the global scope of the function.

- Manage P&L for the global GBS STP function.

Qualifications:

- 18-20+ years in process management, operations, or transformation roles

- 5+ years leading cross-functional and/or global teams

- Leadership: proven ability to lead cross-functional teams, including Zone Partners, SMEs, and Process Excellence.

- Strategic thinking: ability to align processes with the broader business strategy and adapt to evolving business needs.

- Process management: expertise in process standardization, optimization, and alignment with organizational skills

- Collaboration: skilled in managing relationships across zones and functions, ensuring seamless integration and execution

- Governance: knowledge of compliance, KI development, and governance frameworks

- Continuous improvement: strong focus on driving efficiency, innovation, and value delivery through process management

- Education: Degree in business, or finance

- Proficient and broad technology skills including SAP HANA, Ariba, Coupa or other procurement software and tools preferred.

- CPSM or CPSD certification is a plus.