We are looking for an accomplished and high-energy General Manager to lead the P&L and drive end-to-end ownership of a specific business unit. This role combines strategic thinking with operational excellence and is ideal for a leader who thrives in fast-paced, high-growth environments. You will be responsible for business performance, sales leadership, team productivity, cost optimization, and overall customer satisfaction for the unit.

Key Responsibilities:

Business Unit P&L Ownership:

- Own and manage the full P&L of the business unit, ensuring sustainable growth and profitability.

- Set clear revenue, margin, and cost targets aligned with overall company goals.

- Continuously monitor financial performance, identify variances, and implement corrective measures as needed.

Sales & Operational Leadership:

- Lead daily sales operations and monitor key funnel metrics (lead conversion, TAT, CSAT, etc.) to drive consistent performance.

- Define and implement scalable sales strategies to achieve monthly and quarterly business targets.

- Work on initiatives to streamline operations, reduce costs, and increase efficiency across the sales and delivery process.

Team Management & Capability Building:

- Hire, onboard, and manage a team of business managers and sales leaders.

- Drive team productivity, build a performance-oriented culture, and ensure continuous learning and skill development.

- Foster strong alignment to business vision, values, and long-term goals.

Strategic Projects & Process Improvements:

- Lead special initiatives aimed at improving customer experience, operational scalability, and sales effectiveness.

- Collaborate with cross-functional teams (marketing, product, finance, tech) to execute programs that enhance business unit performance.

- Bring first-principle thinking and a data-driven approach to solving complex business challenges.

Customer Success & Experience:

- Drive exceptional customer satisfaction by ensuring service excellence and timely resolution of issues.

- Work with internal stakeholders to continuously improve customer journeys and support mechanisms.

Key Requirements:

- Top Tier Education (IIM, IIT, ISB etc) - in Business, Marketing, Engineering or a related field.

- 3-6 years of mid management experience in sales leadership, business operations, or P&L ownership within a fast-growing company or startup environment.

- Strong leadership and people management skills; proven track record of managing high-performing teams.

- High level of comfort with data, KPIs, and operational dashboards.

- Excellent communication, stakeholder management, and problem-solving skills.

- Entrepreneurial mindset with a strong bias for action and continuous improvement.

What You Bring:

Deep ownership mindset and hunger to build and scale.

Ability to think strategically while being hands-on in execution.

Comfort with ambiguity and evolving business priorities.

Innovative thinking backed by practical implementation capability.