GeBBS Healthcare Solutions - Director - Transactional Quality - Accounts Receivable

Role: Director-Quality

Department: Accounts Receivable

Reporting to: Head of Business Excellence

Job Location: Airoli, Navi Mumbai

Shift: US/UK

Work Mode: Work from Office

Principal Duties and Responsibilities

- Lead performance management of quality analysts, addressing their developmental needs effectively.

- Ensure comprehensive quality coverage across various work scopes within the project.

- Allocate work aligned with productivity goals and organizational guidelines.

- Monitor and enhance the performance of quality analysts by identifying and improving areas of opportunity.

- Maintain a minimum of 98% calibration of quality analysts with client quality standards.

- Develop dashboards, conduct analyses, and establish sampling methodologies along with other performance-indicative MIS.

- Understand and translate customer requirements into practical, viable processes.

- Manage customer complaints and concerns, implementing agreed-upon action plans promptly.

- Consistently meet and exceed organizational Quality Management System (QMS) expectations.

- Drive and support Business Excellence initiatives, including high-impact, cross-functional, and cross-geographical projects.

- Assist in tracking initiatives and coordinate internal and external audits for ISO certifications and internal processes.

- Implement strong governance to oversee Operations Quality and Improvement projects.

- Support and lead strategic Lean, Six Sigma, and other continuous improvement projects by providing data analytics, dashboards, and project coordination.

- Facilitate independent reporting practices such as troubled account status and contractual metrics tracking.

- Generate measurable business impact through continual improvement initiatives.

Minimum Job Requirements

- Experience: 13+ years in US Healthcare Revenue Cycle Management (RCM), with at least 3 years in a quality function.

- Current Role: Senior Manager or above, managing quality teams in Medical Billing and Accounts Receivable.

- Skills:

- Strong team management and leadership capabilities.

- Proficient in change management and facilitation.

- Excellent program and project management skills.

- Deep understanding of quality concepts and tools.

- Expertise in end-to-end process mapping and process improvement/re-engineering.