Galaxy Web Links - Senior Key Account Manager

Senior Key Account Manager

Technical Skills

- 12+ years of operations experience supporting sales or account management teams within an IT professional services organization.

- At least 5 years of experience in client-facing roles.

- Proven ability to manage large-scale accounts effectively.

- Strong multitasking abilities, requiring focus, prioritization, and excellent follow-through.

- Proficiency in Outlook, Excel, PowerPoint, organizing meetings, and stakeholder management.

- High analytical skills, networking abilities, and a strong orientation toward technology applications.

- Ability to identify opportunities for business growth and client satisfaction.

Responsibilities

- Develop a thorough understanding of key customer needs and requirements.

- Strengthen relationships with existing customers by providing solutions that meet their business objectives.

- Support and enhance customer success tools and assets such as CRM, Jira, playbooks, dashboards, and templates, while optimizing processes through automation and efficiency improvements.

- Build and maintain trust-based relationships at multiple levels within client organizations.

- Identify opportunities for up-selling and cross-selling products and services to existing clients.

- Work with sales and marketing teams to develop targeted up-selling and cross-selling strategies.

- Conduct account mining to expand current revenue streams.

- Act as the primary point of contact for key account stakeholders, ensuring smooth communication between clients and internal teams.

- Address customer issues and complaints promptly to maintain strong client relationships.

- Prepare regular progress reports and forecasts for both internal and external stakeholders.

- Take on additional tasks as needed, based on relevant skills and experience