Ford - Learning & Development Supervisor

Description:

A full-time on-site role located in Chennai for a Learning and Development - Supervisor. The L&D Supervisor will be responsible for planning, designing, and implementing effective training programs. The role involves managing learning management systems, developing instructional materials, and conducting leadership development initiatives. The Supervisor will work closely with various departments to assess training needs and ensure the organization's employees receive the necessary training and development to excel in their roles.

Key Responsibilities:

- Partner with operations teams and Conduct training needs assessments to identify learning and development gaps.

- Design, develop, and deliver engaging and effective training programs using a variety of methods (e.g., classroom, online, on-the-job).

- Develop and implement learning paths to support employee career development.

- Evaluate the effectiveness of training programs and adjust as needed.

- Stay current on learning and development trends and best practices.

- Partner with central L&D and Ford Credit L&D to maximize the impact of learning initiatives by effectively leveraging available tools, modules, and resources.

- Promote a culture of continuous learning and development throughout the organization.

- Manage development and maintenance of course materials, procedures and tracking of results

- Deliver classroom-based knowledge and skills training on Originations, collections, account services, customer services, and supervisory processes

- Supervise a team of training resources/employees.

Qualifications:

- Training & Development, and Learning Management experience

- Experience in Instructional Design and creating effective training programs

- Proficiency in Training and Leadership Development skills

- Excellent communication and presentation skills

- Willingness to work in North America Shift timings

- Strong organizational and project management skills

- Ability to work collaboratively and across various teams

- Bachelor's or Master's degree in Human Resources, Education, Business Administration, or related field

- Experience in financial services industry is a plus