Flytxt - Account Manager

Job Description:

Ensure the timely and successful delivery of Flytxt solutions as agreed and contracted with the customer. Identify areas of improvement to further revenues from the customer.

Key Responsibilities:

- Driving engagement with CCO/CMO/CIO on a periodic basis to communicate the value delivered by Flytxt and help increasing NPS by meeting customer requirements & expectations.

- Develop new business with existing clients. Negotiate and close agreements to maximize profits

- Ensure timely invoicing & collection as per the contracted terms for Flytxt solutions and services delivered to the customer

- Monitor key account metrics and forecast trends. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

- Keep the customer appraised about Flytxt roadmap and new capabilities being introduced

- Transform Clients to promoters. Demonstrate value to clients. Obtain new customer references from existing customers

- Manage cross functional teams to ensure collaborative teamwork.

- Responsible for the overall business engagement & complete ownership of the customer success processes for the account.

Revenue Objectives:

Responsible for achieving the Revenue objectives by:

- Delivering the new projects on time

- Aligning with the Group/Account objectives & expectations

- Productizing Product capabilities as per operator business requirements.

- Creating harvesting pipeline.

- Optimize resource costs by judiciously selecting and allocating resources in a timely manner.