FE fundinfo - Deputy Team Lead - Client Support

Join FE fundinfo as a Client Support Deputy Team Lead for our Client Support and Services team and lead a dynamic group of analysts in delivering exceptional customer experiences!

At FE fundinfo, you'll have the opportunity to grow within a global leader in investment fund data and technology.

You'll be at the forefront of client interactions, driving projects that enhance customer satisfaction and team performance.

This role offers a chance to collaborate with cross-functional teams and build strong relationships with customers, ensuring they receive the utmost value from our products and services.

Your key responsibilities as a Client Support Deputy Team Lead will include:

- Maintaining and gaining knowledge of FE fundinfo's products, data, and processes to guide and assist our clients.

- Serving as the day-to-day contact for assigned accounts, managing critical escalations, and ensuring support SLAs are met.

- Supervising and leading a team of customer support representatives, scheduling shifts, and organizing team meetings.

- Providing ongoing training and development opportunities for team members, monitoring performance, and implementing improvement plans.

- Preparing and publishing necessary reports, presenting findings in review meetings, and contributing to knowledge management articles.

You will need the following experience and skills to join us as a Client Support Deputy Team Lead:

- You must have a minimum of 3 years of experience in client-facing teams, involving coordination and interaction with customers using Salesforce.

- You should have managed projects and teams together.

- You will have proven experience in a leadership or supervisory role.

- You must be proficient with MS Office suite and Salesforce.

FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform.

Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence!.

At FE fundinfo, we foster a collaborative and flexible work environment.

Enjoy team events and continuous learning opportunities.

We believe in supporting our employees' growth and well-being, ensuring a balanced work-life experience.

Benefits

- 24 days holiday.

- Paid Study leave.

- Enhanced paternity & maternity.

- Statutory benefits like PF, Gratuity, etc.

- Support to set up home office.

- Health cover with option to add family members.

- Annual health check up.

- Meal cards.

- Full LinkedIn Learning access.

Apply now and we'll aim to get back to you with feedback within 5 working days.