FatakPay Digital - Team Lead - Sales

Team Management and Supervision:

- Lead, motivate, and monitor a team of telesales agents to meet individual and team sales targets.

- Schedule and manage team shifts, ensuring adequate staffing during peak hours.

- Track daily, weekly, and monthly performance metrics like lead conversion, revenue, and call productivity.

Sales Performance and Coaching:

- Conduct performance reviews, set clear goals, and identify opportunities for improvement.

- Share sales best practices and motivate the team to achieve targets.

Sales Strategy Execution:

- Develop and implement sales techniques and strategies to drive better conversion rates.

- Work closely with leadership to execute campaigns, promotions, and target-driven initiatives.

- Track lead pipeline and ensure timely follow-ups on leads and prospects.

Customer Engagement and Problem Solving:

- Ensure agents maintain a professional, customer-focused approach during calls.

- Address escalations or customer objections to ensure a positive sales experience.

- Identify gaps in processes that impact sales performance and recommend improvements.

Reporting and Performance Analysis:

- Analyze team performance data to identify trends, successes, and areas for development.

- Ensure accuracy in reporting lead conversions, revenue generation, and agent productivity.

Team Motivation and Engagement:

- Recognize top performers and implement incentive programs to drive results.

- Promote teamwork and maintain high agent morale.