Key Responsibilities:

Internal Communications:

- Develop and implement tailored internal communication strategies for assigned business units, CoEs, or functions within the Digital ecosystem.

- Act as a strategic communications advisor to internal stakeholders, understanding their needs, challenges, and opportunities.

- Create high-quality communication materials, including newsletters, emails, presentations, intranet content, and digital assets.

- Manage end-to-end communications for internal campaigns, from ideation through execution and measurement.

- Collaborate with leadership to craft compelling messaging that aligns with Carrier's vision, values, and strategic objectives.

- Enhance employee engagement by promoting key initiatives, events, and organizational updates through innovative communication channels.

External Communications:

- Support external communications efforts, including social media posts, press releases, and public-facing content.

- Coordinate with the global communications team to ensure consistency in messaging and branding.

Stakeholder Management:

- Build and maintain strong relationships with key stakeholders across the Digital Team, including business unit leaders, CoE heads, function leads and project managers.

- Serve as a primary point of contact for communication needs within the assigned portfolio.

Content Development & Distribution:

- Develop engaging content that resonates with diverse audiences, using a variety of formats such as videos, blogs, infographics, and podcasts.

- Oversee the maintenance and updating of internal communication channels, including intranet pages and digital displays.

Measurement & Reporting:

- Establish metrics to assess the effectiveness of communication strategies and initiatives.

- Regularly analyze data and generate insights to improve communication approaches.

- Provide clear, data-driven reports to leadership, showcasing communication impact and engagement trends.

Change Management & Culture Building:

- Support organizational change initiatives by creating communication plans that guide employees through transitions.

- Develop narratives and campaigns that reinforce Carrier's culture and core values.

Qualifications & Skills:

- Bachelor's degree in Communications, Journalism, Marketing, or a related field.

- 5+ years of experience in internal communications, preferably within a Global Capability Center (GCC) or large multinational organization.

- Proven ability to translate complex concepts into clear, engaging communications.

- Experience managing communications across digital ecosystems, business units, and diverse functions.

- Strong writing, editing, and content development skills.

- Proficiency in communication tools such as Microsoft Office Suite, SharePoint, Adobe Creative Suite, and internal communications platforms.

- Familiarity with external communications and PR practices is a plus.

- Knowledge of change management principles and experience supporting organizational change initiatives.

- Ability to work independently and manage multiple priorities in a fast-paced environment.

- Creative thinker with excellent problem-solving skills.

- Strong interpersonal skills and ability to work collaboratively with cross-functional teams.

- Experience with Agile methodologies and tools like Jira and Confluence is desirable.

Preferred Qualifications:

- Experience working within a Global Capability Center (GCC) or exposure to a global, matrixed organizational structure.

- Prior experience in both internal and external communications roles.

- Certifications in communications, change management, or Agile methodologies are a plus.