Roles and Responsibilities

- Lead the design and implementation of Dynamics CRM solutions, focusing on efficiency and automation

- Be trusted solution advisor to customers and internal teams

- Conduct research into customers' use of technology platform, design solutions to improve business processes and recommend roadmap for business solutions

- Own the integrity and strength of the solutions recommended

- Identify and develop reusable solutions/accelerators/assets for enhanced process automation and client value addition

- Collaborate with different stakeholders (customers, partners, internal) to create prototypes as a means of eliciting requirements

- Collaborate with cross functional teams to meet the solution architecture needs

- Review solutions and recommend improvements during project deliveries

- Groom & refine the product backlog, in liaison with project stakeholders

- Guide the team on business solution architecture and best practices to ensure modularity, reusability, and productivity

- Define and enforce coding standards, guidelines, and best practices for development teams for developing and implementing scalable solutions

- Oversee program and project delivery, ensuring alignment with strategic goals

- Review platform releases and educate internal teams & customers on new features

- Conduct product demonstrations to showcase features and functionalities

- Mentor and provide technical guidance to team members, identifying training needs and establishing learning plans

- Mandatory for all to follow the norms defined in ISMS 27001

Technical Skills

- Deep understanding of platform integration patterns and APIs, system integrations, software engineering patterns, and development of architectural/high-level designs within defined architectural frameworks and software engineering patterns

- Comprehensive understanding of functional modules including:

- Sales, Customer Insights, Customer Service, Field Service Automation

- Microsoft Social Engagement, Unified Service Desk, Project Service Automation

- KB Management, Voice of Customer

- Co-pilot / Azure OpenAI Studio

- Setup, installation, configuration & deployment of MS D365 CRM modules

- Hands-on experience in Power Pages, Power Apps Portal (configuration, customization, and extension)

- Comprehensive experience working on software development using agile methodologies

Soft Skills

- Proven ability to manage and deliver solutions for MS D365 CRM projects

- Expertise in fitment analysis of customer requirements.

- Experience with project problem diagnosis, solution development, client communication, facilitation of decision-making, and managing client expectations

- Ability to estimate large-scale MS D365 CRM implementation programs

- Strong knowledge of performance tuning in Model-Driven Apps implementations.

- Experience in data integration and migration projects

- Strong knowledge of responding to RFPs/RFIs and proposal creation

- Expertise in program and project management, risk identification, and mitigation.

- Strong background in strategic planning and execution control

- Exceptional stakeholder and vendor management skills

- Strong, concise documentation, communication and team-handling skills

- Experience leading and developing top-performing teams

- Previous work experience with US, Australian or UK clients

- Knowledge of Jira, confluence and other project management tools

Certifications:

- Certification in any modules (Sales, Service, Field Service, Project Ops)

- Certification in Microsoft Dynamics 365 Power platform basics MB 200