Roles and Responsibilities:

- Lead the design and implementation of Dynamics CRM solutions, focusing on efficiency and automation

- Be trusted solution advisor to customers and internal teams

- Conduct research into customers' use of technology platform, design solutions to improve business processes and recommend roadmap for business solutions

- Own the integrity and strength of the solutions recommended

- Identify and develop reusable solutions/accelerators/assets for enhanced process automation and client value addition

- Collaborate with different stakeholders (customers, partners, internal) to create prototypes as a means of eliciting requirements

- Collaborate with cross functional teams to meet the solution architecture needs

- Review solutions and recommend improvements during project deliveries

- Groom & refine the product backlog, in liaison with project stakeholders

- Guide the team on business solution architecture and best practices to ensure modularity, reusability, and productivity

- Define and enforce coding standards, guidelines, and best practices for development teams for developing and implementing scalable solutions

- Oversee program and project delivery, ensuring alignment with strategic goals

- Review platform releases and educate internal teams & customers on new features

- Conduct product demonstrations to showcase features and functionalities

- Mentor and provide technical guidance to team members, identifying training needs and establishing learning plans

- Mandatory for all to follow the norms defined in ISMS 27001

- The above list is not exhaustive, and the role may change to meet the overall objectives of the company.

Technical Skills:

- Experience working in D365 CRM, including Power Apps, Plugins, Workflows, Business Process Flows, Business Rules, Actions, and Custom Workflow Assemblies.

- Understanding of platform integration patterns and APIs, system integrations, software engineering patterns, and development of architectural/high-level designs within defined architectural frameworks and software engineering patterns

Comprehensive understanding of functional modules including:

a. Sales, Customer Insights, Customer Service, Field Service Automation

b. Microsoft Social Engagement, Unified Service Desk, Project Service Automation

c. KB Management, Voice of Customer

d. Co-pilot / Azure OpenAI Studio

- Setup, installation, configuration & deployment of MS D365 CRM modules

- Experience in customization and extension of D365 CRM

- Java scripting frameworks like Node.js, Angular.js, React.js, JQuery, CSS, HTML 5, AJAX

- Proficiency in .Net (C#) and JavaScript development experience within the D365 SDK including working knowledge of the ODATA, REST endpoints, Entity Model, and Asynchronous programming

- In-depth hands-on knowledge of Canvas and Model Driven applications and the Common Data Service (CDS)

- Proven experience with Microsoft .NET technologies including, .NET Framework, Visual Studio, Source Code Management Systems (TFS)

- Developing REST APIs, Integration experience with external systems through REST API's. Both with and without middleware.

- Working knowledge of source control tools like GIT, VSS etc.

- Data migration experience either through a tool or through MS D365 feature

- Hands-on experience in Power Pages, Power Apps Portal (configuration, customization, and extension)

- Technical background working with Microsoft .NET technologies: Visual Studio.NET, ADO.NET, C#, SQL Server, XML, JavaScript, jQuery, HTML5, SharePoint, Power BI, and Web Services.

- Experience with Microsoft Azure services (Application servers, Database Services, Service Bus)

- Comprehensive experience working on software development using agile methodologies, DevOps, CI/CD

Soft Skills:

- Proven ability to manage and deliver solutions for MS D365 CRM projects

- Expertise in fitment analysis of customer requirements.

- Experience with project problem diagnosis, solution development, client communication, facilitation of decision-making, and managing client expectations

- Ability to estimate large-scale MS D365 CRM implementation programs

- Strong knowledge of performance tuning in Model-Driven Apps implementations

- Knowledge of object-oriented programming, relational database design, and software design best practices

- Experience in data integration and migration projects

- Strong knowledge of responding to RFPs/RFIs and proposal creation

- Expertise in program and project management, risk identification, and mitigation.

- Exceptional stakeholder and vendor management skills

- Strong, concise documentation, communication and team-handling skills

- Experience leading and developing top-performing teams

- Previous work experience with US, Australian or UK clients

- Knowledge of Jira, confluence and other project management tools

Certifications:

- Certification in any modules (Sales, Service, Field Service, Project Ops)

- Certification in Microsoft Dynamics 365 Power platform basics MB 200