Essex - Head - Operations

Description:

The position requires strong math skills and solid knowledge of domestic and international geography. You will need to manage multiple tasks efficiently, work well under pressure and meet deadlines in a time sensitive environment, along with the discretion to work with confidential documents. Candidate must possess strong verbal and written communication skills.

Responsibilities:

Export Documentation:

- Expertly handle export documentation, including Packing Lists and Bill of Lading (BL) Drafts, for ocean shipments.

- Ensure all required documents are accurately prepared and submitted in a timely manner.

Stakeholder Communication & Procurement:

- Proactively communicate with internal and external stakeholders, such as Custom House Agents (CHAs), Freight Forwarders, Vendors, and Customers.

- Ensure all documentation and shipment details are conveyed promptly and accurately.

- Assist in the selection of appropriate suppliers, to promote good procurement practice.

- Responsible for order Execution timing, supply alignment, supplier capability assessment and ensuring supplier performance.

- Monitor, evaluate and improve supplier performance, according to an appropriate Service Level Agreement, on a continuous basis.

- Payment terms negotiation, optimisation and management.

- Initiate and keep track of orders.

Cross-Functional Support:

- Collaborate with cross-functional departments, including New Seller Acquisition, Accounts and Buyer Team to facilitate seamless export dispatches.

- Provide necessary support and coordination to ensure timely and efficient export operations.

- Ensure data accuracy and integrity through regular verification and validation process.

- Coordination with Buyer team to share buyer requirements and provide feedback to supplier.

Customer Interaction:

- Liaise with customers and the sales team to arrange international shipments.

- Proactively monitor shipments in transit and keep customers informed about arrival times, delays, or any transit-related issues.

- Regular update quotations database with new rates and revision from suppliers.

- Coordination with supplier relationship management team to ensure alignment between quoted rates and buyer requirements.

- Initiate and facilitate on boarding process for engaged international suppliers.

- Ensure Accuracy of Supplier Information on the Platform.

- Co-ordinate with Development team to ensure timely delivery of Seller Microsites.

- Maintain Database of Sellers and monitor the workings of the Seller Team.

- Provide Daily Reports and Order Updates to various team.

Key Skills:

- Export Documentation

- Stakeholder Communication & Procurement

- Customer Interaction

- Team Handling