Role: Enterprise Account Manager

Experience: 2-4 Years in Client/Account Management in Healthcare

Office: Noida

Compensation: Fixed salary + ESOPs (tailored for high-performing candidates).

Whos the right fit?

Solid grip on performance metrics (ROI, CAC, LTV you get the idea)

Comfortable managing enterprise accounts

Someone who thrives in fast-moving, high-ownership environments

About company: DocFyn empowers healthcare providers (hospitals, clinic chains) with cutting-edge SaaS solutions, including a Marketing Suite and CRM, to streamline operations, automate workflows, and drive patient engagement.

Our SaaS suite is built for healthcare providers who want real, measurable growth. As an early-stage startup, were scaling rapidly and seeking passionate professionals to join our mission of transforming healthcare marketing.

Role Overview: This isnt just client servicing. Its part-strategist, part-operator, part-growth partner. Were hiring a hands-on Account Manager to own client relationships, manage account P&L, and drive adoption of DocFyns suite to achieve clients marketing goals. This role is ideal for someone with 24 years of experience (not strict though), who thrives in fast-paced environments and is eager to grow with a startup.

Youll work closely with top-tier healthcare brands to:

Define their marketing and growth goals

Drive adoption of our platform

Monitor account P&L

And most importantly ensure they see results

Key Responsibilities:

- Client Management: Build and nurture relationships with healthcare providers, ensuring retention and satisfaction.

- Onboarding & Training: Guide clients through platform setup, customization, and training for seamless adoption.

- Strategic Planning: Collaborate with clients to define KPIs, design campaigns, and align DocFyns tools with their marketing objectives.

- Adoption Driver: Proactively identify underutilized features and demonstrate value to boost platform engagement.

- P&L Ownership: Monitor account profitability, track budgets, and optimize resource allocation.

- Issue Resolution: Act as the primary point of contact for escalations, coordinating with internal teams for timely solutions.

- Feedback Loop: Relay client insights to product teams to shape roadmap priorities.

- Upsell Opportunities: Identify expansion potential (e.g., add-on modules, extended licenses).

- Market Expertise: Stay updated on healthcare marketing trends to advise clients strategically.

Requirements:

- Preferred: 2-4 years in account management. Experience in healthcare is a plus!

- Traveling to the client location may be needed early on but will remain minimal in long term. We are Remote First.

- Communication: Exceptional client-facing skills, with the ability to simplify technical concepts.

- Analytical: Proficiency in interpreting metrics (ROI, CAC, LTV) to guide decisions.

- Technical Aptitude: Comfort with SaaS platforms, Performance Marketing, CRMs, and marketing automation tools.

- Startup Fit: Self-starter attitude, adaptable to ambiguity, and driven by high-impact roles.

Why join DocFyn?

- Work directly with decision-makers at top hospitals

- ESOPs for high performers

- Remote-first with minimal travel

- Learn and grow in one of Indias fastest-scaling healthtech startups