Employee Success Manager - IT

IT Responsibilities:

1. IT Project Management:

- Plan and execute IT projects using Agile and Scrum methodologies.

- Conduct daily Scrum meetings, sprint planning, and retrospectives.

- Monitor project timelines, budgets, and deliverables to ensure alignment with client expectations.

2. Client Project Allocation:

- Collaborate with sales, recruitment, and client teams to allocate resources efficiently.

- Ensure seamless onboarding of staff for client projects, matching skills and requirements.

- Drive project rollovers and extensions to maximize resource utilization.

3. Bench Resource Management:

- Manage the bench workforce, ensuring timely allocation to client projects.

- Develop strategies to minimize bench time and maximize resource productivity.

- Create and maintain resource availability dashboards for real-time updates.

4. Knowledge Management System (KMS):

- Design and maintain a centralized KMS for storing project documentation, resources, and best practices.

- Regularly update and audit the KMS for accessibility, security, and relevance.

5. Reporting and Analytics:

- Generate real-time reports on resource allocation, project health, and client satisfaction.

- Use tools like Power BI and advanced Excel for data visualization and insights.

- Provide detailed performance reports to senior leadership, including the VP of IT.

6. IT Technical Support Oversight:

- Coordinate with IT support teams to address hardware, software, and network issues for staff.

- Ensure adherence to IT policies, security protocols, and compliance standards.

- Stay updated on emerging IT tools and recommend their adoption for operational efficiency.

7. Recruitment Account Management:

- Partner with recruitment teams to fulfill IT staffing needs for client projects.

- Build and nurture strong relationships with clients to ensure ongoing satisfaction.

- Negotiate terms and close resource deployment deals effectively.

Administrative Responsibilities:

1. Timesheet and Compliance Management:

- Oversee timesheet tracking, approval, and reporting to ensure payroll accuracy.

- Collaborate with HR and finance teams to ensure compliance with billing standards and policies.

- Manage timesheet discrepancies and escalate unresolved issues as needed.

2. General Administrative Support:

- Coordinate onboarding activities for new employees, ensuring smooth integration into teams.

- Oversee employee records, ensuring they are up-to-date and compliant with company policies.

- Facilitate training and orientation programs for staff and new hires.

3. Vendor and Equipment Management:

- Manage relationships with IT vendors for hardware and software procurement.

- Oversee inventory management for IT equipment and office supplies.

- Ensure proper functioning and maintenance of office infrastructure.

4. Process Optimization:

- Review and enhance administrative workflows to improve operational efficiency.

- Implement tools and solutions to automate repetitive administrative tasks.

5. Event Coordination:

- Support planning and execution of company events, meetings, and team-building activities.

- Liaise with vendors and service providers for event logistics and arrangements.

Core IT Competencies:

- Bench resource management and IT project allocation expertise.

- Advanced knowledge of Agile/Scrum methodologies and project management tools (JIRA, MS Project, Trello).

- Strong analytical skills with experience using reporting tools like Power BI and Excel.

Technical Knowledge:

- Familiarity with IT resource roles, technologies, and project lifecycle management.

- Proficiency in IT support processes and compliance standards.

Soft Skills:

- Exceptional communication and stakeholder management skills.

- Strong organizational and multitasking abilities.

- Proactive problem-solving and decision-making capabilities.

Qualifications:

- Bachelor's degree in information technology, Business Administration, or related field.

- 5+ years of experience in IT resource management, project management, or a similar role.

- Certifications in Agile, Scrum, or PMP are preferred.