eClerx - Credit Controller

Experience: 5+ Years

Job Summary:

Key Responsibilities:

- Evaluate creditworthiness of new and existing travel clients and set appropriate credit limits.

- Follow up on outstanding payments via calls, emails, and statements to ensure timely collections.

- Resolve payment disputes and reconcile accounts in coordination with sales and operations teams.

- Maintain accurate records of credit terms, customer interactions, and payment history.

- Prepare aging reports, cash flow forecasts, and collection dashboards for management.

- Recommend accounts for suspension, legal action, or write-offs based on risk assessment.

- Ensure compliance with internal credit policies and travel industry standards.

- Support audits and financial reporting related to receivables and credit control.

Required Skills & Qualifications:

- 3+ years of experience in credit control or accounts receivable, preferably in the travel industry.

- Strong understanding of travel agency operations, invoicing cycles, and payment structures.

- Proficiency in accounting software (e.g., Tally, SAP, Oracle, or travel ERP systems).

- Excellent communication, negotiation, and stakeholder management skills.

- High attention to detail and ability to work independently under tight deadlines.

Preferred Attributes:

- Familiarity with airlines refunds etc.

- Ability to prepare MIS report/ PPT to show the spends

- Strong analytical/accounts skills and process improvement mindset.