Easebuzz - Product Manager

About The Role:

- We're looking for a dynamic and detail-oriented Product Manager/Business Analyst with 2-3 years of experience in the Fintech or Payments domain.

- You will support process improvement initiatives, analyze data to drive decisions, and help streamline critical workflows such as merchant onboarding, transactions, settlements, and KYC journeys.

Key Responsibilities:

- Assist in mapping and analyzing operational and payment workflows, identifying inefficiencies and proposing improvements.

- Gather, document, and communicate business requirements for internal tool enhancements and process optimization.

- Collaborate with cross-functional teams including product, engineering, operations, and compliance.

- Analyze data using Excel, SQL, or BI tools, and assist in generating insights and dashboards.

- Support testing of process changes, automation rollouts, and new feature implementations.

- Create and maintain SOPs, process documents, and training materials for internal use.

- Help track performance metrics and process KPIs regularly to measure impact and improvement areas.

Must-Have Skills:

- 2-3 years of experience in Business Analysis, Operations, or Process Excellence, preferably in Fintech or Digital Payments.

- Familiarity with payment systems: UPI, IMPS, Payment Gateways, KYC, Settlements, etc.

- Proficiency in MS Excel, basic SQL, and experience with tools like JIRA, Confluence, or equivalent.

- Strong documentation, communication, and analytical thinking skills.

- Experience working with cross-functional teams.