About Fibe (formerly Early Salary):

Fibe is one of India's leading consumer lending apps focused on young, aspirational, and tech-savvy Indian consumers. It is building a financial ecosystem that enables the mid-income group and the underserved segments to fulfil their financial aspirations. Fibe offers a range of financial products, including cash loans, long-term personal loans, and Impact loans for sectors like Healthcare, Education, Green Finance, Loan Against Mutual Funds, making affordability more accessible.

Fibe has grown multifold over the years and emerged as a market leader in providing financial assistance to young middle-income and underserved groups in India. Due to its scalable business model, Fibe has recently been upgraded to A- by CARE Ratings and has access to debt lines from leading banks, NBFCs and wholesale debt markets. It has been certified with ISO/IEC 27001 for its Information Security Management System (ISMS). Fibe has disbursed more than 7 million+ loans worth Rs. 26,000 Cr+ since inception through its lending partners.

- Winner of BW Festival of Fintech Lending Platform of the Year (Gold) and Fintech Brand of the Year (Silver)

- ET Healthcare Awards 2024 - Excellence in Affordable Healthcare Financing

- Entrepreneur 2024 Founder of The Year & Best Innovation in Financial Services

- Winner of G20 Digital Innovation Alliance - Best Startup in Fintech

- Great Place to Work Certified

Job Title: Head - Operations

Department: Operations

Job location: Pune

Job Summary:

The role of a Head of Operations is pivotal for ensuring seamless operational efficiency, regulatory compliance, and strategic alignment with business goals. This role is critical for driving growth in fintech business by ensuring efficient co-lending partnerships and robust repayment systems while maintaining compliance with regulatory standards.

Key Responsibilities

1. Co-Lending Operations:

- Build and manage partnerships with banks, NBFCs, and financial institutions.

- Oversee the negotiation of credit policies, commercials, and operational processes for co-lending arrangements.

- Ensure smooth onboarding of lending partners and alignment with their systems.

- Coordinate with co-lenders for loan disbursements, repayments, and reconciliation of accounts.

2. Repayment Management:

- Manage the entire lending process from loan application submission to disbursement and repayment collection, ensuring smooth workflows and compliance with regulatory requirements

- Monitor repayment trends, identify risks, and implement strategies to minimize defaults.

3. Disbursement Process Management:

- Oversee accurate and timely loan disbursements in coordination with banking partners and internal teams, ensuring customer digital journey management and operational accuracy.

4. Process Optimization:

- Streamline workflows across co-lending and repayment functions to enhance efficiency.

- Leverage technology to automate operations like KYC, loan disbursement, and collection tracking.

5. Regulatory Compliance:

- Ensure adherence to financial regulations governing co-lending and repayments.

- Maintain accurate records for audits and reporting to regulatory authorities.

6. Team Leadership:

- Lead cross-functional teams including customer service, risk management, and operations excellence teams.

- Foster collaboration across departments to align operations with strategic goals.

7. Data Analytics & Reporting:

- Use data-driven insights to improve operational performance and customer experience.

- Provide regular reports on KPIs such as loan disbursement rates, repayment success rates, etc.

Skills Required:

- Extensive experience in lending operations, co-lending partnerships, or fintech financial services.

- Strong negotiation skills for dealing with banks and financial institutions.

- Deep understanding of loan lifecycle management including disbursements and repayments

- Expertise in risk management, credit policies, and compliance frameworks.

- Proficiency in using fintech tools for automation (e.g., loan management systems).

- Analytical skills for interpreting financial data and solving operational challenges.

- Leadership capabilities to manage and scale teams effectively

Qualifications:

- MBA in Finance or equivalent.

- 12-15 years of experience in fintech or financial services with a focus on lending operations.

- Proven track record of managing large-scale lending portfolios (e.g., - 1,000 Cr or more).

Benefits of joining Fibe:

- Be a part of a high growth fintech disrupting traditional financial models.

- Join a culture of collaboration, open communication and work-life balance, fostering environment of engagement, productivity, and innovation, allowing you to thrive professionally and personally.

- Competitive salary, performance-based incentives, and career growth opportunities.

- Health and wellness benefits.