About Dvara Solutions:

Dvara Solutions is a Great Place to Work Company with a mission to enable financial institutions to be highly customer centric in a cost-effective manner. Dvara Solutions aims to enable such high-quality originators to provide convenient, flexible, reliable and continuous financial services to their customers through their state-of-the-art technology solutions. Dvara Solutions' technology, financial product solutions and deep expertise in professional services such as training and incubation has equipped a host of organizations in the financial services delivery domain with such design and delivery capabilities.

Technology products designed and offered by Dvara Solutions include its flagship product and best in class Technology called "Perdix" and "Perdix LP" that comprises of the customer management and loan management systems.

Position: Business Analyst

The incumbent will be in-charge of setting up and getting the product live for a new client as well as on-going service support for our existing client.

Key Responsibilities

1. To coordinate with the client and internal development teams for all aspects of implementation.

2. To conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones and deliverables.

3. To Monitor every step of the implementation process and project progress.

4. To proactively identify potential issues and address them in a timely manner.

5. To communicate project status and to disseminate project information to client and internal project teams on a regular basis

6. To work closely with the product development team in discussing client feedback, post-implementation reviews and to document lessons learnt.

7. To communicate with the product development/ product management team regarding all implementation related customizations

8. To understand and manage evolving client expectations. To execute timely communication and change management.

9. To implement and track key metrics in-order to analyse performance relative to customer service.

10. To develop and monitor project implementation plan in accordance with contract agreement to meet customer expectation

11. To issue a client survey at the completion of each implementation to determine the client's perspective on the overall project.

12. Other duties as assigned from time to time.

Key Capabilities:

1. Hands-on-experience in core banking product implementation or lending product implementations covering loan originations and servicing. He/she should have through knowledge on various type of loans and loan life cycle for secured and unsecured loans.

2. Ability to manage multiple clients and projects/task simultaneously

2. Exceptional customer service skills

3. Excellent communication skills

4. Excellent problem solving & critical thinking abilities is a must

5. Flexibility to travel

Eligibility: Experience in working in a Loan Management System/Loan Origination System/Core Banking Solutions is highly preferred