Director - Strategy & Operations

The Strategy & Operations Personnel will be responsible for developing and executing strategic initiatives across people management, client governance, service offerings, marketing, and operational efficiency.

Responsibilities & Key Performance Indicators (KPIs):

1. People Strategy (50%)

- Ensure high-performing talent is regularly inducted into the organization.

- Manage talent effectively, ensuring retention and growth.

- Track team performance and take necessary corrective actions.

- Implement attrition control measures to maintain workforce stability.

2. Client Governance Strategy (10%)

- Ensure consistent engagement with all client POCs per the agreed governance model.

- Deliver regular governance reports as required.

3. Offering Strategy (20%)

- Develop and enhance offshore tech team offerings.

4. Marketing Strategy (10%)

- Create high-quality client collateral to support branding and sales.

- Oversee website maintenance and ensure updates align with business needs.

- Implement lead generation strategies for business growth.

5. Operations (10%)

- Oversee background verification (BGV) of candidates.

- Maintain an up-to-date database through HRMS for seamless operations.

Reporting:

- Daily/weekly performance reports.

- Monthly performance reviews.

- Team Key Result Areas (KRA) tracking.

- Quarterly business performance management reports.

- The role reports directly to iXceed Management