About the Role :

Were looking for a dynamic and strategic Shared Service Center Director to launch and lead our new Shared Service Center in India. In this high-impact role, you'll oversee middle and back-office service delivery across Finance, HR, IT, and Customer Service, ensuring the centre operates efficiently, delivers measurable value, and aligns with our global goals.

Youll build the foundation, set the vision, and lead with purpose driving innovation, continuous improvement, and operational excellence. If you're passionate about creating high-performing teams, optimizing business operations, and being part of a global organization that truly lives its values, we want to hear from you.

What Youll Do :

Strategic Leadership & Center Setup :

- Develop and execute the strategic plan for the India Shared Service Center in alignment with global and EMEA business priorities.

- Lead all aspects of setup, including site readiness, talent acquisition, technology, and transition of services.

- Oversee the transition of middle- and back-office processes from external partners and internal teams to the India SSC.

- Identify opportunities to optimize processes, reduce costs, and improve service delivery through the shared services model.

- Conduct ongoing assessments to evaluate the effectiveness of shared services strategies and implement enhancements.

Service Delivery & Performance Management :

- Oversee day-to-day operations across multiple functions: Finance, HR, IT, and Customer Service delivering support to EMEA business owners.

- Implement performance frameworks with KPIs and SLAs to ensure accountability, transparency, and consistent delivery.

- Use data-driven insights and benchmarking to continuously improve operations.

Collaboration & Stakeholder Engagement :

- Partner with global leaders and department heads to ensure shared services strategies support evolving business needs.

- Build strong, trusted relationships across teams and geographies.

- Serve as the key point of contact for global stakeholders on India SSC operations.

Culture & People Leadership :

- Build and lead a high-performing team grounded in our core values.

- Foster a positive, inclusive culture that values accountability, learning, and collaboration.

- Drive employee engagement and career development in a growing organization.

Innovation & Business Transformation :

- Leverage business process automation and digital tools to scale services and increase productivity.

- Champion continuous improvement initiatives using Lean, Six Sigma, or other methodologies.

- Lead change with confidence and adaptability, turning challenges into opportunities for innovation.

What Youll Bring- :

- Bachelors degree in finance, Accounting, Business Administration, or related field (MBA preferred).

- Overall 15 20 years of experience with 12 years of experience, including proven success leading and scaling global shared services across multiple functions.

- Strong financial acumen and experience managing P&L and cost optimization.

- Solid understanding of shared services frameworks, business process transformation, and automation technologies.

- Experience working in a global, matrixed environment with exposure to diverse teams and time zones.

- Ability to think strategically, execute tactically, and inspire teams.

- Excellent communication and stakeholder management skills.

What You Can Expect from Us:

At the heart of our business are six core values that guide everything we do:

- We are a Family: We care for each other and succeed as a team. Our culture thrives on loyalty, respect, and a little fun.

- We are Adaptable: Change doesnt scare us it motivates us. We see it as a chance to grow.

- We are Honest: Integrity matters. We say what we mean and do what we say.

- We are Curious: We question, we learn, and we solve. Our curiosity drives our innovation.

- We are Passionate: We take pride in our work and strive for excellence because we believe in our mission and each other.

- We are Accountable: We own our outcomes. Taking responsibility leads to real results.

Additional Information:

- International travel is required to engage with global business units and stakeholders.

If you're ready to lead with purpose, drive real change, and build a legacy, wed love to meet you.