Director - Salesforce

Job Description:

Technical Leadership:

- Deep understanding of Salesforce architecture, security model, configuration, and customization.

- Expertise in Salesforce CPQ, Sales Cloud, and Service & Experience Cloud.

- Hands-on experience with Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.

- Collaborate with other IT teams to integrate Salesforce with other enterprise systems and applications (e.g., Product, ERP, CRM, marketing automation).

- Understanding of integration solutions using APIs, middleware, and other integration technologies.

- Lead Salesforce-related activities during M&A processes, including due diligence, data migration, system integration, and user training.

- Develop strategies for integrating Salesforce systems and data to create a unified platform.

Stakeholder Management:

- Build strong relationships with key internal stakeholders, including business users, IT leaders, and executives.

- Proactively identify and address potential issues and risks.

- Create a roadmap for Salesforce adoption and modernization.

- Manage relationships with Salesforce and other relevant vendors (like AppExchange packages etc.)

Team Leadership:

- Develop and execute a long-term Salesforce strategy aligned with the organization's business objectives.

- Recruit, hire, and develop a talented team of Salesforce professionals.

- Foster a collaborative and innovative team culture.

- Promote a culture of continuous improvement.

- Negotiate contracts and licensing agreements.

DevOps and Release Management:

- Oversee the entire Salesforce development lifecycle, from requirements gathering to deployment.

- Implement robust DevOps practices, including continuous integration and continuous delivery (CI/CD).

- Manage code quality, testing, and deployment processes.

- Collaborate with cross-functional teams to ensure smooth releases and minimize downtime.

What You Need For This Position:

Skills & Experience:

Salesforce Proficiency:

- Expertise in Salesforce Sales Cloud, Service Cloud, and Experience Cloud.

- Deep understanding of the Salesforce Security Model.

Salesforce DevOps:

- Experience with release management and sandbox management in Salesforce.

Team Management:

- Proven ability to manage a mix of full-time employees (FTE) and contractors effectively.

Technical Experience:

- Extensive experience (17+ years) in the Salesforce ecosystem.

- History of managing development and engineering teams.

- Experience running multiple Salesforce orgs lifecycles across 1 or more past job experiences.

- Experience with customer-facing Experience Cloud websites.

- Experience managing the lifecycle of applications outside of Salesforce.