Director - Presales/Solutions - Contact Center

Mandatory Ask: 16+ Years into CX Pre Sales/ Solutions from BPO/ BPM industry .

Leadership/Supervisory Role:

- The SA is a client-facing role that interprets and translates business challenges into transformational solutions that can be configured through existing and developing channels.

- Ability to design BpaaS, operations and transformative solutions.

- Preferred someone who understands Full & comprehensive understanding of CX in healthcare services spectrum for payer and provider services. For payer services - enrolments, plan/benefit configuration, premium billing, end-to-end claims servicing, payment integrity, provider data management including credentialing, utilization management and member/provider calls.

- On the Provider side RCM, coding services. However, if someone is in CX design and solution from BPM/ BPO services are equally good to go.

- Market view of different platforms and technologies available in the CX space.

- Ability to design solutions that define committed outcomes to the customers

- Work with internal stakeholders across technology, WFM, SMEs, operations, automation, and others and design a holistic solution

- Have the ability to do internal leadership presentations

- Lead customer presentations across the cycle, wear a consultant hat, ability to do onsite assessments.

- Engage in conversations to understand and define problem statements and design the solutions.

- Collaborate as a key member of the sales team to represent solution offerings from discovery to deal closure, facilitating the transition to the organisations delivery center.

Instrumental in designing the GTM Strategy leading to:

- Builds and maintains a detailed view of competitive offerings, making sure that the sales team is fully briefed, and that product strategy is developed with a detailed view of competing offerings.

- Works with finance and sales to manage and adjust pricing based on market conditions and profitability goals.

- Works across the organization to champion the product/solution and find ways in which the business can bring value to a broader audience.

- With Legal, develop contract templates that accurately define SOW, standard delivery terms, invoicing, etc.

- Working with marketing, helps to develop and update sales materials, web pages, presentations, and RFP responses.