Job Description:

- Consulting Director - Performance Improvement Business Transformation Services helps its clients drive growth, enhance performance, and sustain leadership in the markets they serve.

- We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it.

- Together, we empower clients to create sustainable growth, optimize internal processes, and deliver better consumer outcomes.

Position Summary:

- In this role as Performance Improvement Business Transformation Services (BTS) Director, you will be joining a vibrant cross-shore consulting leadership team and be responsible for building the BTS global consulting team from its start.

- As the leader of this new team, you will be responsible for developing and executing the growth strategy, including the requirements critical to success, while maintaining a high level of team performance quality.

- Paramount to this role will be building trust and relationships with global counterparts and stakeholders and creating the strategy on how to best partner on solutions.

- Your position, in this matrixed environment, will also be to create a 'one-team' culture.

- This is an exciting opportunity to shape and build a team within a company heavily focused on growth.

- Join our team as the expert you are now and create your future.

Responsibilities:

- Lead the Healthcare Business Transformation Services Consulting team, covering supply chain, revenue cycle, pharmacy, HR, managed care, and clinical documentation improvement for US healthcare organizations.

- Define, grow, and execute the cross-shore consulting team model and priorities.

- Manage team financials, including utilization and budget oversight.

- Collaborate with cross-shore leadership on workforce planning, team effectiveness, and defining roles and responsibilities.

- Serve as the primary escalation point for project teams working with cross-shore members, driving issue resolution.

- Build strong relationships with global counterparts and stakeholders as a cross-shore ambassador.

- Coordinate with corporate stakeholders (HR, Talent Acquisition, Learning & Development) for team needs and administrative functions.

- Drive team growth through coaching, mentoring, and career path development.

- Potential for client-facing interactions.

Required Skills & Experience:

- Proven leadership experience managing teams of 20+ employees, including coaching, mentoring, and performance management.

- Ability to independently lead teams, set project direction, develop key deliverables, escalate risks, and influence stakeholders.

- Strong analytical and critical thinking skills.

- Experience in a matrixed environment and managing team economics (utilization, budgets).

- Excellent written and verbal communication skills; ability to create impactful presentations and proposals.

- Success in managing multiple priorities and building strong relationships across stakeholders.

- Completion of all assigned courses and compliance training.

Qualifications:

- Bachelor's degree required.

- 10+ years of experience in US healthcare functional consulting, with direct oversight in one or more Business Transformation Services areas.

- Experience in organically growing a solution or team.

- Familiarity with efficiency tools (e.g., Co-Pilot, automation) is a plus.