- Ensure zero-downtime, 100% SLA adherence and unrelenting customer focus across all data centres.

- Prepare and own operational budgets (capex & opex) for the function and drive optimization initiatives including continuous PUE improvements.

- Drive efficient capacity planning of assets and manage their lifecycle including replacement.

- Establish/ refine Standard Operating Procedures (SOP), MOP, EOP, Whitepapers/ best practices, and ensure strict compliance, fostering a culture of operational excellence.

- Lead Physical Security Team to ensure best in class security of all data centre sites as per defined processes.

- Work closely with the EHS team to implement EHS policies & procedures, training and awareness.

- Responsible for implementation of various ISO standards (including ISO 27001, 9001, 20001, 22001, 45001 etc) and global certifications.

- Lead Cyber Security of the Data Centre Assets.

- Frontend the audits by internal/ external auditors to demonstrate the strong compliance and governance.

- Participate actively and lead by example in initiatives, programs and campaigns around, ESG, EHS, Cyber Security etc

- Responsible for risk management and mitigation as well as leading the response to crisis situations.

- Lead companys digitization journey to automate processes, improve predictability & optimize cost.

- Participate in vendor/ supplier selection process and manage their performance throughout the contract period.

- Plan and execute the rollout of operational teams, systems and vendors in new data centres. Ensure smooth handover from construction to operational phase of new data centres.

Customer / Stakeholder Management:

- Build and maintain excellent relationships with our key customers and external stakeholders including parent company, critical facility management partners, equipment suppliers.

- Responsible for leading QBRs and other operational reviews and audits with our customers

- Review and participate in new data centre design efforts by the Engineering Team and also support Construction Team in sharing customer/ market inputs

- Lead the customer solutioning functions for incoming customer configuration (e.g. white space fit outs, deployment planning, cross-connects)

- Collaborate with cross functional teams including Business Development, Products, Solutioning, Engineering, Construction, ESG, EHS, Finance & Compliances.

Team Management:

- Manage a large pool of distributed on-roll & off-roll teams and drive them to achieve key goals & priorities.

- Lead by example and inspire a culture of operational excellence through strategic and hands-on leadership.

Requirements:

- Bachelors or Masters Degree in Electrical, Mechanical Engineering or related discipline

- Relevant work experience in managing large & distributed hyperscale data centre operations.

- Good knowledge in data centre operational excellence, engineering operations in service and operational management of critical MEP infrastructure, ITIL or similar frameworks, maintenance management, engineering and commissioning within data centres.

- In depth understanding of technical matters, mechanical and electrical systems, controls and monitoring aspects of a mission critical 24/7 data centre.

- Practical experience delivering business continuity, risk management, incident management, problem management and change management & control in a mission critical 24/7 environment.

- Experience in people management, operating expense management, vendor management

- Ability to be hands-on in leading during emergencies.

- Manage incident and problem resolution in the stakeholder communications.

- Excellent communication skills (written and spoken).