Accountabilities for Business, Customers and Stakeholders:

Impact on the Business/Function:

- The service impacts all employees. Drive robust customer centric design to simplify and enhance experience

- Drive continuous improvement to reduce costs whilst maintaining high service levels

- Support HR value streams to operationalise solution to meet business need.

- Leverage core HR technologies to align across markets and maximise return in investment

- Support local markets with delivery of payroll, time and workforce administration solutions

Customers / Stakeholders:

- Service support c1.5m customer transactions a year. Ensure service quality and timeliness as measure through Net Promotor Score (50+) and case aging (under 12 days)

- Deep dive into NPS responses to understand opportunities for service improvement

- Undertake employee listening

- Support Reward in operationalization of new solutions

- Support Group Tax ensuing correct tax treatment of payments through payroll

Leadership & Teamwork

- 6 sub-direct reports supporting core design, innovation and governance / service oversight

- The role will work closely with the Head of Delivery Centres and regional leads to ensure service strategy is executed through the appropriate model

- Active member of the People Services leadership team

- Active member of the Employee Tax Committee, HR Change Forum and HR Design Authority

- Acts as a role model for company values and embeds the values in day-to-day behaviors and decision-making

- Drives a performance and collaboration culture through their leadership behavior

- OIC to the Head of People Services

Operational Effectiveness and Control

- By operating a robust control monitoring regime ensure accurate pay to employees, tax compliance and account reconciliation to the business for one of the highest business expenses.

- Meet core SOX control design standards as evidence through annual audit

- Understand operational evaluations across core markets to ensure operational resilience

- Design Operational controls for core HR transactional processes

- Ensure robust third-party management and compliance for HR vendors such as Payroll and Time

- Ensure robust cost management across People Services linked to FRP and strategic cost challenges.

- Leadership Please select the relevant nature of the responsibility the role has for others:

- Management responsibility of multiple teams, through subordinate managers, with accountability for independent budgets

- Problem Solving Please provide details of the complexity of issues faced in the role:

- Covers a wide range of diverse activities that require complex judgements and solutions based on conceptual thought and strategic vision and analysis

- Innovation To what extent does the role contribute to and manage change, e.g. suggest improvements to products/processes?

- Develops new and adapts existing processes for increased quality and efficiency whilst encouraging others to seek new ideas/solutions to day to day problems.

Accountability /decision making

What level of decision making is required of the role and on what decisions does it impact?

- Latitude to make decisions within the objectives of global business / global function overall. Little guidance is available and role holder is expected to formulate strategy following the objectives of the business.

Strategic

Responsibility

- Please provide details of the level of responsibility the role has for setting strategy:

- Creates business plans for own teams and expected to contribute into value unit / region product / legal entity strategy.

- Communication Please outline the type of internal communication skills required:

- The role requires the ability to guide, persuade and influence others through the developed skills of communication and diplomacy.

Please outline the type of external communication skills required:

Establishing effective collaborative relations with external organisations is a critical part of the job.