Director - Global Operations - O2C/R2R & P2P

Position- Global Operating Leader.

Experience: 18- 19 years.

Location: Jaipur.

Qualifications: CA Qualified.

Overview:.

The Global Operating Leader will drive end-to-end service delivery for F&A (PTP, OTC, RTR), acting as the key contact for GBS and business stakeholders.

The role ensures operational excellence, transformation, people leadership, and profitability while leveraging AI and data-driven decision-making.

Key Responsibilities:

- Lead global service delivery, ensuring SLA compliance and client satisfaction.

- Establish governance frameworks, manage escalations, and lead steering committees.

- Oversee people leadership, staffing, engagement, diversity, and leadership pipeline.

- Drive financial performance (cost-to-serve, EBITDA, profitability).

- Embed AI, analytics, and digital transformation into operations.

- Manage contract renewals, billing, scope changes, and productivity governance.

- Collaborate with LDT, KM, Transition, ERC for transformation, training, and compliance.

Key Competencies:

- Strategic vision, problem-solving, and innovation.

- Client relationship management and operational efficiency.

- Financial acumen and risk/governance compliance.

- Strong leadership, cultural development, and digital proficiency (AI, data).

Qualifications:

- Bachelor's degree;

- Significant experience in global BPO/outsourcing operations leadership.

- Expertise in F&A (RTR, PTP, OTC) and managing multi-regional teams.

- Knowledge of Lean/Six Sigma, digital tools, and automation.

- Strong communication, analytical, and stakeholder management skills.