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Job Views:  
236
Applications:  61
Recruiter Actions:  5

Job Code

1611196

Director/General Manager - Client Servicing Head - Event Management

Your HR Folks.10 - 18 Years.Delhi NCR
Posted 4 weeks ago
Posted 4 weeks ago

Role: Director / GM Head, Client Servicing (Event Management)

Job Summary:

We are seeking a dynamic and experienced professional to lead our Client Servicing function in the Event Management space. The Head of Client Servicing will be responsible for driving client success, ensuring high-quality service delivery, and building long-term strategic partnerships. This role demands strong leadership, business acumen, and the ability to inspire a high-performing team.

Key Responsibilities:

Client Relationship Management


- Serve as the senior point of contact for key clients.

- Build and nurture long-term, trust-based client partnerships.

- Understand client goals, challenges, and industry trends to offer proactive solutions.

Team Leadership

- Lead, mentor, and develop a client servicing/account management team.

- Define performance standards and review individual/team progress.

- Foster a culture of collaboration, accountability, and excellence.

Strategic Planning

- Partner with leadership to define client strategies aligned with business goals.

- Identify opportunities for upselling, cross-selling, and business expansion.

- Lead client review meetings and strategic discussions.

Project Oversight

- Oversee delivery of client work, ensuring quality, timeliness, and budget adherence.

- Handle escalations and resolve issues with professionalism.

- Coordinate with internal teams (creative, production, tech, finance) for seamless execution.

Reporting & Analysis

- Track client satisfaction metrics and service performance KPIs.

- Provide management reports on client health, risks, and opportunities.

- Recommend improvements based on insights and feedback.

Location: Connaught Place, Delhi

Compensation: Competitive, aligned with experience.

References: Please share suitable profiles or WhatsApp on 8527682682.


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Posted By

Job Views:  
236
Applications:  61
Recruiter Actions:  5

Job Code

1611196

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