Director - Finance & Accounts

Director - Finance & Accounts

Responsibilities:

Service Delivery management:

- Managing the service delivery and ensuring that the agreed service levels are met

- Set up a strong governance model in place with internal & external stakeholders

- Working as a point of contact for Escalation related to service delivery

- Leading the steering committee meetings and providing updates to all the relevant stakeholders about any changes

- Responsible for people leadership and driving, engaging and motivating the team

- Reviewing and approving Resource planning and staffing

- Ensure client happiness and successful external & internal audit

- Help promoting diversity, inclusion, and employee engagement across global teams, and developing a strong leadership pipeline

- Expand the role's financial focus to include managing cost-to-serve ratios, EBITDA impact, and driving profitability for service lines.

- Explicitly include data analytics and AI as a core responsibility for decision-making, operational efficiency, and predictive performance optimization.

Contract Management:

- Lead contract renewal discussions and drive closure

- Discussing and finalizing the FTEs billing

- Responsible for reviewing and finalizing addition of scope

- Ensuring governance over contractual productivity delivery

Cross functional collaboration:

- Working closely with LDT, Knowledge Management, Transition, ERC teams to drive the transformation, Resource learning and developments, ongoing knowledge transfers, and Audit compliances in the process

Key Competencies:

- Strategic Vision & Execution along with Problem-Solving attitude

- Innovation & Digital Proficiency

- Client-Focused Innovation & Relationship Management

- Financial Acumen; Operational Efficiency & Process Improvement

- People Leadership & Culture Development

- Technological & Digital Proficiency - AI and Data-Driven Leadership

- Risk Management & Governance Compliance

Minimum qualifications:

- Bachelor's degree in business, Operations Management, or a related field; MBA or equivalent preferred.

- Relevant years of experience in the outsourcing or BPO industry, with experience in a senior global operations role.

- Demonstrated expertise in managing large-scale, multi-regional service delivery teams.

- Strong understanding of digital transformation, automation, and operational technologies.

Preferred qualifications:

- Relevant work experience in overall F&A across RTR, PTP, OTC domains

- Experience with Lean, Six Sigma, or similar process improvement methodologies

- Very good written and verbal communication skills

- Proficient in MS Office applications, especially in MS excel, PowerPoint Presentation

- Good analytical and problem-solving skills and ability to balance team and client discussions

- Exceptional leadership, communication, and client relationship management skills