Director - Delivery - Technology Firm

Director - Delivery

A growing new age technology firm is seeking to hire the Director Delivery

Responsibilities:

Accountability of the delivery for an area:

- Managed Delivery in line with the Delivery Excellence framework

- Set up and manage governance of delivery across unit

- Identify the potential risks and gaps and manage recovery plan

- Manage and mentor any Red projects to green

Transformation of Delivery:

- Working with practice heads Identify transformation opportunities in delivery

- Set transformation goals and track to closure

Customer management:

- Ensure we are delivering to the customer contracts and expectations

- Measure and manage the CSAT related to delivery

- Showcase transformation to clients leading to customer delight

- Participate and drive QBR from delivery perpective

Pre-Sales:

- Support Marketing and Sales with case studies

- Support pre-sales team with solutioning and estimation from Delivery teams

Manage Talent pool and bench:

- Manage forecasts working with CSM and sales teams

- Work with HR to ensure we have the optimal bench based on forecasts

- Work with PMO and Operations to ensure optimal bench

- Accountable for Topline for the unit under your ownership

- Ensure no loss of revenue from existing portfolio

- Work with CSM and Sales to farm and grow the account and deliver to targets

Accountable for Gross Margins of Projects:

- Ensure that the project delivers to the margin targets

- Manages a margin improvement plan

Preferred Skills & Experience:

- Overall 18 to 24 years of experience in IT Services.

- Has played a delivery head role

- Good experience in technology with a good spread across technologies and domains.

- Should have a good appreciation of technology including Cloud native development, Quality Assurance, Data, ITSM and awareness of newer technologies like GenAI, RPA.

- Has stayed conversant with modern technologies and frameworks if not hands on.

- Onsite customer experience for atleast 2+ years

- Ability to work effectively in a matrix organization in a deadline-driven environment

- Established relationship building and management skills

- Experience communicating with C-level executives,

- Good exposure to managing business metrics around utilization, profitability, bench management.