Head Contract Manufacturing

Location: Coimbatore, Tamil Nadu

Department: Operations / Strategic Sourcing

Experience Required: 1215 Years

Position Summary:

We are seeking an experienced and driven Head Outsourced Manufacturing to lead the strategy, governance, and performance optimization of all Outsourced Vendor partners supporting our diamond manufacturing facility in Coimbatore.

This role will be accountable for managing a network of outsourced processing units, ensuring that vendor-driven operations meet our standards of quality, delivery, compliance, and cost-effectiveness.

You will play a pivotal role in enhancing productivity, enforcing SLAs, and acting as the key liaison between internal functions and external outsourced manufacturing vendors.

Key Responsibilities:

Vendor Strategy & Partnership Development

- Execute outsourcing operations aligned with plant production plans, capacity needs, and process specialization.

- Identify and onboard reliable vendor partners and build long-term vendor relationships based on trust, performance, and shared goals.

Contracting & Compliance

- Define clear, performance-driven contracts and SLAs for each outsourced activity across Tier 1, 2 &3 segments of vendors.

- Ensure adherence to all legal, labor, and environmental compliance requirements including working conditions, and statutory documentation from vendors.

- Monitor vendor audits, risk assessments, and conflict resolution.

Performance Monitoring & Optimization

- Implement robust vendor evaluation systems (KPI scorecards, regular reviews) covering quality, turnaround time, manpower availability, safety, and responsiveness.

- Drive continuous improvement through structured feedback loops, benchmarking, and vendor development plans.

- Collaborate with internal teams to ensure outsourced partners meet daily production goals, quality standards, and service uptime.

Cost & Commercial Control

- Negotiate favorable pricing structures and payment terms while balancing long-term relationship health.

- Track and optimize outsourcing budgets, ensuring spend alignment with operational efficiency and ROI.

- Identify opportunities for consolidation or insourcing based on evolving cost-benefit analysis.

Governance & Stakeholder Collaboration

- Serve as the single point of accountability for all outsourced manufacturing operations.

- Work closely with Production, Quality, HR, Procurement, Finance, Sustainability and Compliance to ensure vendor alignment with organizational goals.

- Regularly report vendor metrics, risks, and escalations to executive leadership.

Digitization & Data Tracking

- Implement or oversee systems for digital tracking of vendor performance, delivery status, and exceptions.

- Support digital integration of vendor performance data for improved visibility.

Qualifications & Experience

- Bachelor's Degree (Engineering, Business, or Operations preferred); MBA or equivalent postgraduate qualification is a plus.

- 1215 years of experience, including 5+ years managing outsourced vendor operations in a manufacturing or high-precision production environment.

- Strong understanding of vendor governance, contract management, SLA negotiation, and compliance frameworks.

- Exposure to managing external labor partners, processing units, and service vendors in a structured, performance-driven manner.

Key Skills & Attributes

- Strong negotiation, communication, and conflict-resolution skills.

- Detail-oriented and highly organized with the ability to manage multiple vendor ecosystems simultaneously.

- Proven track record of driving cost savings, process improvements, and high vendor accountability.

- Ability to work hands-on and on-ground in vendor premises when required.

- Fluent in Hindi, English & Tamil (preferred)