DIGITOP - Manager - Delivery Excellence Operations

Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes

- Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies.

- Ensure the Continuous Improvement approach across Engagements and Centers

- Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation

- Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma)

- Supports process alignment based on best in class processes

- Balance Scorecard for leadership reporting

- Fosters the global sharing of innovation, new methodologies and benchmarking

- Support Big Data analytics and Cloud Computing services

Requirements:

- Should be at least BB certified with exposure to leading Lean Six Sigma projects

- Exposure to the current automation tools and its implementation

- Preferred with BPO experience of 15+ years in driving process improvement, process transformation

- Should have knowledge on different RPA strategies & RPA products (certification added advantage)

- Advantage to have knowledge in:

- Dashboard & reporting tools like Power BI, Tableau, Qview

- Algorithms using R /Python/SAS programming

- Chatbots, Artificial intelligence, Process mining tools

- Cloud services & Analytics

- AGILE based project managemen