Digital Initiative Lead - P&C

The candidate shall be responsible for the following:

Innovation & Initiatives

- Develop digital Initiatives ambition that provides focus to program goals to modernize applications, support new ways of working and enable business Initiatives.

- Direct awareness of and experimentation with disruptive and innovative digital solutions such as ERP, HRMS, Integrated workplace solutions, learning management systems, Business analytics & Automation leveraging such as AI, ML, AR/VR/SR, and immersive meeting solutions.

- Provide leadership, vision, and direction to members of the digital Initiatives team on the selection and support of applications to support business outcomes.

Strategy & Roadmap

- Build and maintain key stakeholder partnerships across LOBs to ensure alignment of digital Initiatives office strategy to support mission-critical business outcomes

- Partner with HR to understand employees current challenges and experience, new roles and responsibilities, demographic changes in the workforce, globalization initiatives, changes in organizational structure, and hiring and skills requirements. Incorporate this knowledge into digital workplace planning.

Adoption, Governance & Change

- Solicit business sponsorship for digital workplace projects and initiatives to ensure efforts are aligned with business needs

- Collaborate with colleagues in internal communications to communicate how digital workplace applications benefit employees through enablement campaigns.

- Organize and lead a digital Initiatives office steering committee, which plans and governs digital workplace initiatives in specific business areas and across the organization.

Measured Outcomes

- Work closely with colleagues in IT, Corporate Services functions, Business LOBs to measure the business impact using digital employee experience (DEX), digital experience monitoring (DEM) and application performance monitoring (APM) tools

- Work with IT & Infosec to ensure that applications are effectively secured.

- Define success criteria of digital workplace strategy by aligning with measurable short-term and long-term business objectives aligned to OKRs.

Job Description:

AVP - Digital Initiatives is a senior-level role responsible for delivering the portfolio of digital solutions that enhances business decision making, digital employee experience and elevates the digital dexterity of the workforce. This critical leader has an endless curiosity for new technology, is relentless in their pursuit of new ways of working and has strong business relationship acumen. This role is pivotal to delivering the future of work by crafting a digital backbone and strategy that supports the workforce of today and the future.

- Creating a culture that enables digital dexterity the ambition and ability to use technology for better business outcomes.

- Building a partnership among key corporate functions stakeholders and line of business (LOB) leaders to ensure that digital initiatives support business outcomes.

- Delivering business-enabling technology by harmonizing applications within a digital workplace framework

- Developing a digital Initiatives strategy that delivers a productive and positive digital employee experience.

Key Core, Technical & Behavioral Competencies:

- Enablement mindset. The ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully exploit IT-supplied technology.

- Change advocacy/management. The ability to effectively guide and sustain change in a dynamic and complex operating environment.

- Leadership. The ability to build teams, balance team and individual responsibilities, and achieve goals through others not directly under the leaders supervision. Interpersonal skills.

- Ability to work across business lines at senior levels to influence and effect change to achieve common goals.

- Able to build and maintain strong cross-functional partnerships at all levels of the organization.

- Communication. Excellent oral and written communication skills, including the ability to explain digital concepts to business leaders and business concepts to technologists, and to sell ideas and processes internally at all levels. Analytical and problem-solving abilities.

- Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules