Dezy - Assistant Vice President - Operations - IIT/IIM/NITIE/SIBM

Position Overview

The AVP - Operations will be responsible for managing and optimizing Dezy's end-to-end operations across clinics, supply chain, and manufacturing. This role is critical to ensuring smooth daily operations, cost efficiency, and consistently high-quality patient experiences. The ideal candidate will bring a balance of strategic thinking and hands-on execution, with a strong focus on operational excellence and customer satisfaction.

Key Responsibilities

- Clinic Operations: Oversee day-to-day clinic operations to ensure efficiency, compliance, and seamless patient journeys.

- Patient Experience: Drive initiatives to enhance patient satisfaction and deliver a consistent, superior experience across all touchpoints.

- Supply Chain Management: Manage procurement, inventory, and logistics to ensure timely availability of materials and resources.

- Manufacturing Operations: Oversee production planning and execution to maintain quality, reduce costs, and ensure on-time delivery.

- Process Excellence: Identify opportunities for improvement, implement best practices, and standardize processes for scalability.

- Team Leadership: Build, mentor, and lead high-performing teams across clinics, supply chain, and manufacturing.

Desired Skills & Experience

- Proven track record in operations leadership roles in consumer-focused or experience-driven industries (healthcare, retail, hospitality, consumer services, etc.).

- Strong ability to manage cross-functional teams and drive results under tight timelines.

- Demonstrated success in scaling operations while improving efficiency and customer/patient experience.

- Strong problem-solving, process improvement, and execution skills.

We are looking for a seasoned operations individual with relevant product experience of 3 to 8 years in a fast paced working environment with demonstrated first principle thought process

Relevant Qualifications (Enabler but not mandatory)

- Bachelor's degree in engineering; advanced degree in operations preferred from IITs, IIMs, NITIE, SIBM or other B schools

- 3-8 years of proven experience in operations leadership roles, with a focus on creating tight processes.

- Strong analytical skills and experience with data-driven decision-making.

- Excellent communication and interpersonal skills, with the ability to collaborate across functions

- Proven track record of leading and inspiring cross-functional teams.

- Experience with ERP systems and other relevant technology will be an added advantage.