Deputy Operations Manager - Dark Stores

We are looking for a highly motivated and experienced Deputy Operations Manager Dark Stores to oversee and scale our operational footprint.

Key Responsibilities:-

- Manage day-to-day operations across all dark stores.

- Ensure adherence to brand SOPs, hygiene standards, and customer service benchmarks.

- Liaise with partners to ensure operational excellence and brand consistency.

- Drive efficiencies in supply chain, staffing, and delivery processes within dark stores.

- Collaborate with cross-functional teams (Marketing, Product, Supply Chain) for smooth store launches and campaigns.

- Regularly audit store performance and address operational bottlenecks proactively.

- Train and guide store managers and ground staff to maintain a high-performance culture.

- Travel regularly to audit and support store-level execution.

- Support event planning and execution through the team.

- Deliver sales and brand store-level KPIs.

- Develop and implement growth and revenue strategies tailored to the dark store model.

- Identify and lead business development opportunities to expand store and city presence.

- Monitor competitor activity and market trends to inform operational and strategic decisions.

- Lead strategic planning for store expansion initiatives, ensuring timely execution and operational readiness.

Skills and Qualification Requirements :-

- 810 years of experience in F&B, restaurant chains, QSRs, or food tech companies

- Graduate/Post-graduate in Business Management or Hospitality Management

- Prior exposure to dark store operations or multi-unit outlet management is a must

- Multi-city management is a must.

- Strong leadership, analytical, and problem-solving skills

- Willingness to travel extensively across cities and store locations

- Excellent communication and interpersonal skills

- Team management