Deputy Manager/Manager - Service Relationship Management - Commercial Real Estate Segment - NBFC

Job Summary:

To manage end-to-end service delivery and relationship management for CRE loan customers, ensuring seamless post-disbursement service, issue resolution, and compliance adherence while enhancing client satisfaction and retention.

1. Act as a single point of contact for CRE clients for post disbursement servicing.

2. Manage post-sanction documentation and conditions precedent/subsequent tracking.

3. Ensure accurate and timely processing of disbursements, repayments, pre-payments, and foreclosure requests.

4. Monitor and coordinate with legal and technical teams for property documentation.

5. Track and report on loan covenants, repayments, and insurance renewals.

6. Ensure all KYC, AML, and regulatory guidelines are followed. Conduct periodic account reviews and flag any early warning signals.

7. Liaise with internal teams such as credit, legal, collections, and finance for service delivery.

8. Identify areas for process improvement and automation.

9. Ensure audit readiness and support internal and external audit.

Responsibilities:

- Post Loan Sanction activities in a life cycle of Loan Account

KRA's:

- Co- Ordination with internal as well as External Teams

- Co-ordination with Client's

- Generation of System Reports Industry Analysis for the relevant geography

Key Requirements:

- Essentials Skills: Networking, Interpersonal

- Desirables Skills: Multitasking & working Independently

- Sound understanding / knowledge about various Financials products and Structures

- Internal and external Channel Management - temperament to be able to handle the conflicting situation