DENTSU - Account Director

Account Director

The purpose of this role:

Job Description:

Key responsibilities:

Account Growth:

- Identify and expand opportunities within accounts, collaborating with capabilities and sales teams to ensure growth and retention.

- Develop a working knowledge of Merkle GTM (Go to Market) strategies, industry trends, and competitive landscape.

- Own and support proposals, client pitches on solution and new capabilities.

- Build and support business plans with projected volume, revenues, and simulated P&Ls to present a business case to the stakeholders.

- Create and manage opportunity pipeline through strategic business development.

- Partner with enterprise sales, capability, and solutions teams to share market intelligence and customer insights.

Account Management:

- Manage key accounts to exceed client expectations and maintain strong, trusted relationships both internally and externally.

- Take ownership of client management, proactively identifying obstacles and navigate the organization to address and resolve issues.

- Understand customer needs and decision-making hierarchy to assess and validate needs continuously.

- Establish strong working relationships with internal teams and client leadership, fostering collaboration.

- Forecast and track key account metrics, manage revenue forecasts, and drive accounts to maximize long-term revenue and business relationships.

- Ensure CRM is kept up to date and managed effectively with account review plans, account map and account health, action items, meeting notes and key plays.

- Manage contracts, contract negotiations and security assessments with the client and Merkle legal teams.

- Develop comprehensive understanding of revenue recognition models and contractual billing/invoicing types to align with contracts and proposals.

- Oversee monthly invoices and payment follow-ups to minimize the days outstanding.

- Be actively involved in researching and gathering market intelligence, strategic analysis, and proposition development to increase business opportunities for Merkle.

Location: Mumbai.

Time Type: Full time.

Contract Type: Permanent.