Dentalkart - Program Manager - Operations

Key Responsibilities:

1. Strategic Planning & Execution

- Develop and implement operational and logistics strategies to improve efficiency and reduce costs.

- Align warehousing and logistics processes with business goals to optimize fulfillment and inventory management.

- Ensure compliance with industry regulations and internal SOPs for warehouse and logistics operations.

2. Warehouse & Operations Management

- Oversee warehouse operations and inventory accuracy, ensuring alignment with fulfillment SLAs.

- Ensure smooth mid-mile and STO logistics across warehouses.

- Supervise asset management, maintenance schedules, and timely procurement processes.

3. Logistics & Shipment Management

- Improve forward and reverse logistics TATs, ensuring deliveries meet promised SLAs.

- Monitor COD remittance, invoice reconciliation, and timely payment processing.

- Oversee Clickpost-Vinculum system sync accuracy, ensuring data integrity in shipment tracking.

4. Performance Monitoring & Process Optimization

- Define and monitor KPIs for warehousing and logistics, ensuring data-driven decision-making.

- Track and escalate operational inefficiencies and vendor non-compliance issues for resolution.

5. Inter-Departmental Coordination

- Act as the liaison between warehouse, logistics, finance, and customer service teams to drive collaboration.

- Work with finance to ensure timely approvals and payments for logistics and warehouse expenses.

6. Reporting & Performance Analysis

- Prepare monthly and quarterly performance reports on logistics, warehouse efficiency, and cost savings.

- Conduct trend analysis on warehouse utilization, logistics efficiency, and courier partner performance.

Key Qualifications & Skills:

- Experience: Minimum 2-7 years in warehousing, logistics, operations management, or a related field.

- Education: Bachelor's degree in Business, Supply Chain, Operations Management, or a related discipline (MBA preferred).

Skills Required:

- Strong analytical and problem-solving skills for KPI-driven decision-making.

- Expertise in logistics and warehouse operations, including cost optimization.

- Ability to lead cross-functional teams and drive operational efficiency.

- Experience with logistics tracking tools (Clickpost, Vinculum, etc.) and ERP systems.

- Strong negotiation and vendor management skills for courier and warehouse service providers.

- Excellent reporting and performance monitoring abilities with advanced Excel proficiency.