About DailyObjects

At DailyObjects, we are committed to designing exceptional products that blend distinctive aesthetics with practical functionality. With cutting- edge design, creativity, and superior craftsmanship, we aim to redefine lifestyle accessories and provide unparalleled customer experiences. We are a fast- growing D2C brand with a dynamic culture of innovation, adaptability, and excellence.

Role Overview

We are looking for a driven and structured Retail Operations Manager to lead DailyObjects' offline store operations across India. This role demands a proactive leader with hands- on retail experience, strong process orientation, and the ability to balance operational execution with strategic planning. You'll ensure smooth daily operations, scale our store footprint, enhance in- store experience, and implement retail excellence across SOPs, inventory, team management, and omnichannel integration.

Key Responsibilities

- Store Operations & SOPs: Implement and audit daily operational processes - store readiness, stock accuracy, billing, customer service, and store closure. Ensure adherence to SOPs across all locations.

- Team Leadership & Training: Lead and mentor a team of store managers and executives. Define KRAs, ensure shift scheduling, and build training programs on POS, brand philosophy, visual merchandising, and customer engagement.

- Inventory & Replenishment: Ensure real- time stock visibility and availability through accurate demand forecasting, auto- replenishment, and coordination with central teams. Conduct periodic stock audits to control shrinkage.

- Customer Experience & CRM: Drive exceptional service standards across all touchpoints. Enable loyalty programs, feedback loops, and personalization at stores using CRM/POS insights.

- Omnichannel Execution: Oversee POS and system integrations to enable omnichannel operations including click & collect, exchanges, and inventory sync across platforms.

- Performance Monitoring: Analyze sales performance, footfall conversion, average transaction values, and zone- wise contribution. Use analytics to drive continuous improvement in store efficiency.

- Store Upkeep & Compliance: Ensure timely facility maintenance, vendor coordination, and compliance with safety, labor, and legal standards. Maintain brand consistency across all physical formats.

- Expansion & Launches: Play a key role in new store launches - site handovers, operational planning, staff deployment, and ensuring SOP readiness from day one.

Qualifications & Skills

- 5- 10 years of relevant experience in retail operations or multi- store management, preferably in premium lifestyle or D2C environments.

- Strong understanding of store operations, inventory flow, SOP implementation, and retail KPIs.

- Experience with POS, ERP, and CRM tools.

- Analytical mindset with executional rigor.

- Excellent people management and vendor coordination skills.

- Willingness to travel frequently for store audits, new launches, and training.

Company Culture

At DailyObjects, we value adaptability, innovation, and a "can- do" attitude. Our culture fosters accountability, professionalism, and efficiency, empowering team members to take ownership, think critically, and drive meaningful contributions toward our goals.