Job Type : Full-Time (WFO / Hybrid).

About Us:

- TalentRecruit is a leading HR Tech company dedicated to transforming the way organizations attract, engage, and retain top talent.

- Our cutting-edge AI powered technology empowers HR and Talent Acquisition teams to optimize their hiring processes and improve workforce management.

- We are looking for a passionate and experienced Customer Success Executive with a background in Talent Acquisition who is eager to transition into the HR Tech space.

Role Overview:

- As a Customer Success Professional, you will play a pivotal role in ensuring our customers maximize the value of our HR Tech solutions.

- Leveraging your Talent Acquisition expertise, you will guide clients in adopting our technology to enhance their hiring strategies.

- Your focus will be on onboarding, training, relationship management, and driving product adoption to ensure customer satisfaction and retention.

Key Responsibilities:

- Act as a trusted advisor to HR and Talent Acquisition teams, helping them integrate and optimize our HR Tech solutions.

- Conduct onboarding and training sessions for new clients, ensuring seamless product adoption.

- Understand customer goals, challenges, and workflows to provide tailored solutions that drive success.

- Collaborate with Product, Sales, and Support teams to resolve customer concerns and enhance the user experience.

- Monitor customer engagement, usage metrics, and satisfaction levels to proactively address issues.

- Identify opportunities for upselling and expansion within existing accounts.

- Gather customer feedback and share insights with internal teams to drive continuous product improvement.

- Stay up to date with HR Tech trends and best practices to provide strategic guidance to clients.

Qualifications & Skills:

- Bachelor's degree in Information Technology, Computer Science or a related discipline or a Bachelor's degree in Business.

- Strong understanding of hiring processes.

- Passion for technology and eagerness to transition into the HR Tech industry.

- Strong communication and relationship-building skills.

- Ability to translate HR challenges into technical solutions.

- Customer-focused mindset with a proactive problem-solving approach.

- Experience with Applicant Tracking Systems (ATS), HR software, or related technologies is a plus.

- Ability to manage multiple client relationships and prioritize effectively.

- Data-driven approach to customer success, with an ability to analyze metrics and drive results.

Why Join Us?.

- Be part of an innovative company at the forefront of HR Tech.

-Opportunity to leverage your Talent Acquisition experience in a technology-driven role.

- Career growth in a fast-paced and evolving industry.

Competitive compensation, benefits, and a collaborative work environment.

If you are a Talent Acquisition professional eager to step into the HR Tech space and make a real impact, we'd love to hear from you! Apply today and help us revolutionize the future of HR and recruitment.