Customer Success Manager - HR Tech

Customer Success Manager (HR Tech)

Experience: 4 to 6 years

Location: Mumbai (Hybrid)

Must have:

- Experience as a Customer Success Manager or Key Account Manager

- Experience in dealing with HR Fraternity.

- Customer Success Manager candidate should be passionate about impacting lives and enhancing engagement at the workplace.

- Ideal candidate should have strong people orientation and empathy.

- Qualified candidates are encouraged to submit their resumes along with a cover letter detailing their leadership experience and strategies for enhancing revenue growth and acquiring new logos expertise in the past.

Job Responsibilities:

Financial:

- Meet revenue goals from portfolio of accounts

- Ensure timely billing and collection

- Ensure contract renewal

Customer:

- Responsible for customer engagement across life cycle -launch, awareness, engagement and renewal

- Increase new employee user registrations content and counselling utilization with innovative awareness and engagement campaigns

- Drive value and impact with Cross/up sell value added solutions

- Schedule and prepare monthly, quarterly and annual reviews covering key metrics, insights and feedback with sponsor

- Build deep connects between 1to1 and customer with sponsors and senior management

Team:

- Build best practices and knowledge share on launch, awareness, engagement and adoption

- Support strategic initiatives where needed