Customer Success Manager - AI

Concerning Our Client: Our client is a technologically advanced outsourcing platform that combines human expertise and artificial intelligence to provide outstanding customer experiences. Their services, which include telecalling, sales, and support, use automation and skilled workers to boost productivity, cut expenses, and expand company expansion across sectors.

Job Description: AI Success Manager

Location: Noida

Experience: 3+ Years

Qualification: Bachelors in Engineering or relevant field

Regarding the position: This is customer-facing position focusses on implementing AI chat and voice agents for customers. Serving as a liaison between internal teams, tech, and customers, you will ensure that the AI agent is developed, integrated, tested, released, and continuously enhanced.

What you'll be doing:

- Lead in-depth conversations with clients to understand their goals, workflows, and success metrics.

- Turn client needs into simple, structured plans that guide our team in building conversational AI experiences.

- Coordinate across Product, Engineering, and Operations to deliver projects on time and within budget.

- Help integrate our solutions with tools like CRMs, call systems, and databases-ensuring everything connects seamlessly.

- Support clients during testing, gather feedback, and make sure they're ready for a successful launch.

- Monitor key performance indicators like customer satisfaction and automation success, and suggest improvements.

- Spot new use cases, create business proposals, and work with Sales to grow client relationships and revenue.

- Share insights on product gaps and advocate for client needs in our roadmap.

- Partner with internal teams to ensure smooth delivery and resolve issues swiftly.

- Drive upsell opportunities and foster strong customer relationships to expand recurring revenue.

- Own the customer journey-from onboarding to business reviews-and keep them engaged, happy, and growing.

Requirements:

- 3+ years in customer-facing implementation of conversational AI (voice or chat).

- Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks).

- Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates.

- Executive-level communication skills; able to translate technical details into business impact.