Customer Relationship Manager - Retail

Customer Relationship Manager

Key Responsibilities:

- Develop personalised sales approaches for high-net-worth individuals, corporate clients, and other key demographics.

- Handle high-profile client interactions with discretion and professionalism.

- Oversee the sales pipeline, from lead generation to closing, ensuring efficient and effective processes.

- Collaborate closely with Digital, Ecommerce, Brand, and Retail teams to develop a unified, cross-channel CRM strategy.

- Proven experience in a CRM/Email marketing manager role, preferably within the luxury retail industry

- Strong and demonstratable understanding of email marketing and other CRM channels such as WhatsApp, Instagram and social media.

- Identify and capitalise on new business opportunities within the high-end AV and Luxury Lifestyle Audio gears market.

- Represent the distribution portfolio at industry events, conferences, and networking opportunities to enhance brand visibility and generate leads.

- Used to nurturing, negotiating and closing deals. This could include B2B or B2C.

Required Skillset:

- Able to rapidly build a rapport with members and explain the Club's, value proposition.

- Strong verbal and written skills, preferably in a professional environment.

- A keen interest in being the best version of yourself.

- You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing.

- Excellent time management skills, super organised and able to juggle multiple contacts and negotiations at the same time.

- You'll do all this with rigour and an attention to detail.

- Comfortable with being flexible and adapting when things change.

- A natural problem solver and doer.

- Organised and proactive, everyone knows that you have a handle on everything.

- Not fazed by rejection, you see it as a learning opportunity.

- Proficiency in MS Word, Excel, PowerPoint and CRM Tools.