Customer Relationship Manager - Automobile

About Us:

We are looking for a dynamic and experienced Customer Relationship Manager (CRM) to join our team in Ranchi and contribute to enhancing our customer engagement and retention strategies.

Key Responsibilities:

- Handle customer inquiries, feedback, and complaints professionally and promptly.

- Coordinate with sales and service teams to ensure seamless customer experiences.

- Monitor and analyze customer feedback to suggest improvements in service delivery.

- Maintain and update the customer database (CRM systems) regularly.

- Plan and execute customer engagement programs, follow-ups, and retention strategies.

- Ensure timely communication with customers through calls, emails, and in-person interactions.

- Generate reports on customer satisfaction, retention metrics, and service performance.

- Graduate in any discipline.

- Experience: 2-5 years in customer relationship management, preferably in the automobile or retail sector.

- Strong verbal and written communication skills in English.

- Proficiency in CRM tools and customer database management