Customer & Sales Digital Transformation Lead - B2B Sector

Qualification & Experience:

Business focused:

- Extensive first-hand experience of large-scale digital transformation in B2B sectors.

- Deep knowledge of commercialization of new technologies in consumer goods or retail industry is needed.

- Digital product management/product ownership related experience is a must-have.

- Sales, marketing and ops experience is a must-have

Transformational leadership:

- Partner with team members on new working practices to drive partnership and efficiency

- Balance customer insights, business goals, and industry opportunity spaces

- Influence and build alignment across a broad set of senior executives and partners to secure resources and overcome impediments to bringing products to market

- 18+ years of shown ability in product management, with a good track record of delivering successful products

Preferred experience:

- BS/MS in Business, Economics, STEM or equivalent experience

- Prior leadership roles with a high level of responsibility and influence senior customers

- Certifications in Agile (e.g, SAFe, Scrum Master, Product Owner).

- Experience with digital platforms, CRM systems, and customer analytics tools.

- Background in industries such as retail, FMCG, telecom, or healthcare is a plus.

Role & Responsibilities:

- Develop strategic views on ecosystem of products against key personas in the Customer space, and provide vision and products and present these to the Digital Decision Forum in order to provide recommendations for the PUs for the tools to drive business growth.

- Work in partnership with Technology to prioritize, co-develop and deploy solutions in customer & consumer areas globally.

- Work closely with PUs to develop use cases, providing mentorship and assurance when it comes to PU led digital initiatives

- Coordinate the implementation of digital solutions across customer-facing platforms (eg Salesforce, SAP commerce etc) under the direction of the Head of Digital Enablement.

- Understand bp guidelines, financial frameworks and processes to recommend the right approach for delivering the required solutions.

- Keep supervising both external and internal digital environments - specifically new technologies, trends and applications.

- Handle external supplier relationships

- Build and develop a strong digital transformation team which can drive continuous improvement/optimization.