Customer & Community Marketing Lead - Skincare Industry

- As a Customer and Community Marketing Lead, you will be at the forefront of creating a seamless and impactful experience for our global community, ensuring that every customer feels heard, valued, and part of our brand.

- You will also showcase your expertise, innovation, and creativity in shaping the blueprint for a new era of community and customer experience.

- While exploring the latest strategies to leverage our engaged and vibrant global community, ensuring not only customer satisfaction but also fostering long-term loyalty among our existing customers worldwide.

- Customer Journey Optimization: Design and refine end-to-end customer journeys to enhance satisfaction and loyalty.

- Tech and Product Issues Identification: Collaborate with the tech and product teams to identify and resolve website and product issues affecting customer experience.

- Operations Improvements: Analyze processes to identify inefficiencies, propose solutions, and streamline operations for seamless customer service.

- Escalation Management: Develop protocols to handle escalations efficiently.

- Cross-Functional Collaboration: Work with marketing, product, and operations teams to ensure a cohesive customer experience.

- Master's degree is a plus.

- Experience: Proven 6 - 8 years of work experience in customer experience management, customer service or related filed.