Job Title: HRBP and Talent Acquisition Specialist | Location: Pune

Role Overview: As a Senior HR Operations Professional, you will play a crucial role in managing HR functions across store operations.

You will be responsible for talent management, people development, and HR administration, ensuring a seamless HR experience while fostering a culture of learning and growth.

Key Responsibilities:

Talent Management:

- Oversee end to end hiring processes for Customer Care Associates (CCA), Team Leaders, and Store Managers to build strong, customer-centric teams.

- Act as the first point of contact for employee grievances, ensuring fair and prompt resolution.

- Ensuring all exit formalities are carried out in a proper and timely manner, exit interviews are conducted and the same is aligned with the HRMS system.

- Design and implement a career progression framework for store operations teams, fostering internal growth and career development.

- Planning and executing employee engagement activities across stores within the given budget on a monthly basis.

People Development:

- Design and conduct regular induction and training programs for store associates to enhance their skills and knowledge.

- Identify and manage Internal Job Postings (IJP) to provide growth opportunities within the organization.

- Maintain an updated employee database for all store operations teams, ensuring accurate and organized records.

HR Administration:

- Manage vendor relationships for housekeeping and security services, ensuring seamless store operations.

- Provide HR support for mall fairs, exhibitions, and external events to enhance employee engagement and brand presence.

- Oversee invoice management and ensure timely processing of HR-related payments.

Who We Are Looking For:

- We seek a dynamic HR professional with experience in retail industry HR operations.

- If you love the energy of store environments, have a passion for developing and supporting teams, and excel at managing HR functions, this role is for you!

Key Qualifications:

- 8+ years of experience in HR operations, preferably in retail, bookstores, lifestyle, or specialty retail.

- Strong leadership and people management skills with a proven track record of team development.

- Experience in talent management, training, and performance enhancement.

- Ability to handle grievance redressal, vendor management, and HR administration.

- Strong organizational and problem-solving skills.

- Excellent communication skills and a passion for employee engagement and development.

Why Join Us?

Be a part of India's leading bookstore chain.

Drive impact through people development and HR excellence.

Work in a dynamic and engaging retail HR environment.

Enjoy opportunities for career growth and development.

If you are excited about enhancing HR operations and developing future retail leaders, apply now and be part of the Crossword Bookstores family!

About Us: Crossword Bookstores is one of India's leading bookstore chains, fostering a love for reading and learning.

We pride ourselves on offering an exceptional retail experience, where customers can explore a curated selection of books, stationery, and more.

We are looking for a passionate and experienced HR professional to lead and enhance our HR operations