Country Head - BPO Operations

Job Title: Country Head - Intelegencia Bpo Philippines

Location: Manila, Philippines

Position Overview:

The Country Head for Intelegencia BPO Philippines will assume responsibility for providing P&L leadership during periods of high growth and transformation. This pivotal role requires a strategic thinker with hands-on leadership capabilities, capable of developing and executing short- and long-term strategies to support the organization's growth trajectory. The ideal candidate will possess a sharp analytical mind, strong financial acumen, and a proven track record of driving operational excellence in a fast-paced environment.

Key Responsibilities:

- Demonstrate hands on leadership background and experience. A growth and performance driven leader.

- Demonstrate a high degree of financial acumen, ensuring that revenue generation aligns with profitability objectives.

- Develop and implement annual budget plans, providing regular reports to the CEO to track performance and financial health.

- Oversee account management, client services, and day-to-day operations to support sustainable growth.

- Evaluate the BPO group progress, client stability, and marketing initiatives, compiling reports for executive review.

- Mentor and develop direct reports to foster professional growth and succession planning.

- Design and execute recruitment strategies, ensuring timely and quality hires to meet organizational needs.

- Lead the rollout of programs, systems, or processes, driving change management and adoption across all departments.

- Develop and implement employee programs aimed at enhancing effectiveness and engagement.

- Act as a trusted advisor to the CEO, providing strategic counsel on revenue generation, retention, diversity, employee satisfaction, and performance optimization.

Job Qualifications:

- Senior executive leadership experience in the BPO sector, with a strong understanding of industry dynamics.

- Must be working in the capacity of SVP/VP currently.

- Should have managed a group of 3K+ employees in the past.

- Candidates should demonstrate a consistent and stable professional history.

- Extensive experience managing international business operations.

- Bachelor's Degree or higher qualification in a relevant field.

- Six Sigma Black Belt and PMP Certification preferred but not required.

- Proven leadership and management skills, with the ability to thrive in a fast-paced environment.

- Strong multitasking abilities, capable of adding value to multiple projects simultaneously.

- Exceptional interpersonal skills, with the ability to influence stakeholders at all levels.

- Collaborative mindset, capable of working independently and as part of a team.

- Demonstrated integrity, credibility, and sound judgment in decision-making.

- Action-oriented with a hands-on approach, demonstrating a sense of urgency and accountability.

- Prior experience working with the Philippine BPO group would be a plus.