Consultant - Process Excellence

Key Responsibilities:

- Lead high-impact, organization-wide process excellence initiatives to enhance efficiency and customer experience

- Conduct entitlement studies and re-engineer processes to streamline workflows

- Analyze business metrics to uncover insights and drive operational excellence

- Act as a change agent across cross-functional and cross-geography teams

- Own the full lifecycle of projects: opportunity identification, business case creation, BRD drafting, development support, UAT, and deployment

- Champion a culture of continuous improvement through training and collaboration

- Manage projects with precision-prioritizing, resourcing, and making practical business decisions

- Conduct interviews to uncover pain points and ideate solutions through strategic questioning.

Preferred Candidate Profile:

- 5-10 years of experience in Process Excellence roles

- Minimum 3 years in software product development and implementation

- Proven success in end-to-end project management

- Skilled in root cause analysis and problem-solving methodologies

- Exposure to RPA projects; experience with UiPath is a plus

- Strong ability to translate business needs into technical requirements

- Exceptional stakeholder management and communication skills

- Proficient in drafting business documents and negotiation

- Familiarity with QC tools, Lean, Six Sigma, and dashboard visualization

- Conceptual thinker with a knack for strategic planning and complex problem-solving

- Hands-on experience with process tools like Design Thinking, Lean, VSM, and Process Modelling.