CollegeDekho - Assistant Vice President - Service Delivery Operations

Key Responsibilities:

- Develop and implement operational strategies that align with company goals and support scalability and growth.

- Oversee the design and implementation of efficient operational systems, processes, and best practices.

- Manage budgets, forecasts, and resource allocation to ensure cost-effectiveness and ROI.

- Set comprehensive performance goals and KPIs for operational teams and monitor progress regularly.

- Lead cross-functional teams across departments such as logistics, customer service, procurement, compliance, etc.

- Identify process gaps and drive continuous improvement and innovation in operational workflows.

- Collaborate with senior leadership to support company-wide strategic initiatives.

- Ensure compliance with regulatory requirements and quality standards across all operational functions.

- Recruit, develop, and mentor a high-performing team to strengthen organizational capabilities.

- Use data-driven insights to inform decision-making and enhance operational efficiency.

- Handle crisis management and risk mitigation planning.

Qualifications:

- Master's degree in Business Administration, Operations Management, or related field.

- Proven track record (15+ years) in progressively senior operational roles, preferably with multi-functional oversight.

- Strong understanding of operational performance metrics, systems thinking, and strategic planning.

- Exceptional leadership, interpersonal, and communication skills.

- Ability to manage complex projects, tight timelines, and multiple priorities.

- Experience with digital transformation, ERP systems, or operational automation is a plus.

Preferred Skills:

- Lean Six Sigma certification or similar process improvement experience

- Strong financial and analytical acumen

- Ability to thrive in a fast-paced, changing environment

- Experience working with geographically distributed teams